Privacy Policy

The website www.clevelandpublicadjusters.com (our “Website”) is owned by Cleveland

Public Adjusters. At Cleveland Public Adjusters (“CPA,” “we,” “us,” or “our”), we care

about your privacy and how we collect, use, or share the information you provide to us.

We are committed to protecting your privacy and personal information through our

compliance to this Privacy Policy.

By visiting our Website, you agree that any information that you contribute or provide to

us is subject to this Privacy Policy. As a visitor or user of this Website, you agree to all

terms contained in this Privacy Policy and the accompanying Terms of Use.

This policy details your right to choose some of the ways we collect, use, and disclose

your data. Through your use of our Website, you may be asked to indicate your choice

to opt out of receiving “cookies” or unsubscribe to our mailing list.

This policy applies to any information collected on this Website and information you

provide to us offline, including, but not limited to, information you provide via phone and

email.

If you have any questions about this Privacy Policy, please contact us at help@clevelandpa.com.

Children’s Online Privacy Protection Act (COPPA)

You must be 18 years old or older and have the requisite mental capacity to agree to

this Privacy Policy to gain access to our Website. In compliance with COPPA

(Children’s Online Privacy Protection Act.), this Website is not for use by those under

the age of 13 or those under the age of 18 without parental consent. We do not

knowingly collect personal information from children under the age of 13, nor do we

specifically market to children under the age of 13.

The Children’s Online Privacy Protection Act (COPPA), enforced by the Federal Trade

Commission, sets forth requirements of websites and online services to protect

children’s safety and privacy. If you are under the age of 13, do not send us any

personal information. We encourage parents to continually monitor their children’s

internet usage. If we learn that we have unknowingly collected or received personal

information from a minor under the age of 13, we will delete this information, and/or

attempt to obtain parental consent. If you have any reason to believe we may have

unknowingly collected data from a minor under the age of 13, please let us know by

contacting us at help@clevelandpa.com.

What Data We Collect

When you visit our Website, join our email list, contact us through our Website, interact

with us on social media, and make purchases on our Website, we collect different types

of information from you.

This may include the collection of personal data by which you may be identified

personally like your name, email address, telephone number, postal address,

demographic information (age, gender, education level etc.), and any other identifying

information. We do not knowingly collect sensitive personal information (such as social

security numbers, health data, or precise geolocation) unless you voluntarily provide it

and it is necessary to provide our services.

We may also collect derivative data when you visit and use our Website including your

IP address, the date and time of your visit, your country of origin, and the type of

browser you used. Furthermore, if you access our Website via a mobile device or app,

we may collect information from your device such as location information, model and

manufacturer, and device ID.

Through social networking websites and apps, like Facebook, Twitter, Instagram, and

other social networking sites, we may access publicly available information such as your

name, account username, profile photo, email address, age, location, gender, and any

other publicly displayed information. You may limit this access by changing your privacy

settings on each social networking site.

If you provide us with additional information to participate in a survey or giveaway, that

information will also be subject to the terms of this policy.

How and Why We Collect Data

Through your consent, we collect information that you provide to us manually. For

example, if you join our email list through opting in for a free resource or otherwise

subscribing, based on your consent to receive direct marketing materials, all emails you

receive from us will state the sender of the email clearly and give you instructions on

how to unsubscribe from our email list or contact us with any questions or concerns to

ensure compliance with the CAN-SPAM Act. Our legal basis for collecting this

information is your consent.

We may also collect or send standard “cookies” to identify your browser or device

information from time to time and collect information through Automatic Data Collection

Technology. We may use session cookies that expire when you close your browser and

persistent cookies that remain on your computer until you delete them. You can accept

or decline cookies in your web browser settings. No personal identifiable information will

be included in cookies and, other than the methods described above, we will not use

any other mechanisms to capture data on our website. Our legal basis for collecting this

information is our legitimate interests in monitoring and improving our website, business

operations, marketing efforts, and proper protection of our business against risks.

To obtain statistical data and provide you with relevant information, we may also collect

data on the way you use our website including your browsing activity, browsing

patterns, IP address, device information, internet connection, and other actions via

Google Analytics and Facebook Pixels. We may also receive personal data from other

third-parties like Google, PayPal, and other third-party payment processing companies.

We use these technologies in compliance with all policies of the third-party providers.

Our legal basis for collecting this information is our legitimate interests in monitoring and

improving our website, business operations, marketing efforts, and proper protection of

our business against risks.

The personal data we collect is used to create and administer your account, generate a

personalized profile for you, compile statistics on site use, analyze trends, correspond

with you, interact on social media with you, deliver targeted advertising, process

payment, refunds, deliver any goods or services you purchased, communicate new

products and services we think you might be interested in, update you on products and

services, request feedback from you, resolve and troubleshoot disputes and problems,

prevent fraudulent use of our website, and assist law enforcement when necessary. Our

legal basis for collecting this information is our legitimate interests in monitoring and

improving our website, business operations, marketing efforts, and proper protection of

our business against risks.

Opt-Out Options

Google Analytics: You may opt out of Google Analytics tracking by installing the

Google Analytics Opt-Out Browser Add-On. We also respect “Do Not Track” (DNT) signals

from your browser where legally required.

Marketing Emails: If you subscribe to our email list, we rely on your consent as the

legal basis for sending marketing communications. You may withdraw that consent at

any time by clicking the “unsubscribe” link at the bottom of any marketing email or by

contacting us directly.

Use of Artificial Intelligence

We may use artificial intelligence (AI) tools to analyze user behavior, improve services,

or assist with content creation and customer support. These tools process personal data

only in accordance with this Privacy Policy and under human oversight. We do not rely

on fully automated decision-making that produces legal or similarly significant effects

without appropriate safeguards.

How Long Your Data Will Be Stored

We use reasonable measures to ensure that your information remains confidential.

Personal information is stored through a data management system. For as long as you

choose to remain on our email list, we will retain a minimum amount of personal

information including your name, email address, and your behavior on our Website. Any

additional personal information will be retained as long as necessary to fulfill legal

obligations, resolve disputes, or as reasonably determined.

Information Protection and Security

We use commercially reasonable methods to safeguard the personal data you provide

to us and the personal data we collect automatically. We use reasonable online security

measures and reputable third-party vendors that are compliant with generally accepted

security and safety measures including a Secure Sockets Layer (SSL) on our website to

help secure information. Please note that we cannot guarantee that all information

transferred will be secure and, if we become aware of a data breach, we will notify the

necessary parties in a timely manner of all the information we have.

By using our website, you agree that, should your information be intercepted in this way

without our knowledge, consent, or permission, you will hold harmless CPA, including a

release of any and all claims related to use of such information by such an unauthorized

party.

Due to the nature of our business and information collection activities, we have

determined that we do not process sensitive data on a large scale, nor do our core

activities involve processing operations that require regular or systematic monitoring of

data subjects. For these reasons, we have concluded it is not necessary to appoint a

Data Protection Officer.

Providing Your Personal Data to Others

For very limited purposes, like legal assistance, accounting, or technical support, we

may we share your confidential information with necessary third parties and any parties

who access your information will keep your information confidential. To the best of our

ability, we will not share your personal data with any unnecessary parties. If, in good

faith, we determine that disclosure of your information is necessary to protect the rights

of our business or comply with the law, prevent or mitigate a crime, or protect the rights

or safety of our other website users, we may do so. We may also disclose necessary

information in the event of a sale of CPA.

Third-Party Sharing

We are not responsible for the policies or information handling of third-party websites or

third-party apps.

Your Rights

Pursuant to this policy and applicable laws, you have certain rights when it comes to

controlling and protecting your private data:

• You have a right to request that your information be deleted and no longer

retained. Upon your request, we will remove your information from our database.

• You have a right to “unsubscribe” by hitting the “unsubscribe” button at the

bottom of any email we send you at any time.

• You may also contact us to request access to information that CPA retains about

you be updated, edited, or deleted from our database at any time.

• You have the right to contact us about information on how your data is collected,

stored, or used, and request a copy of the data we have.

• You may also contact us to restrict how we process your data in certain

circumstances.

• You have the right to be forgotten, which means you can withdraw your consent

to give us your personal information by clicking the “unsubscribe” button at the

end of any email you receive from us.

• You also have the right to request that we correct any inaccurate or incomplete

personal information we maintain about you.

You may contact us at:

 Cleveland Public Adjusters

help@clevelandpa.com

1481 Elbur Ave. Lakewood, Ohio 44107

CAN-SPAM Act

In compliance with CAN-SPAM, we agree to allow users to unsubscribe using a link

provided at the bottom of every email, honor opt-out requests, monitor compliance of

third-party email services, not use false or misleading email addresses or email

subjects, identify advertisements in a reasonable manner, and provide the physical

address of our business.

California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have certain rights under the California Consumer

Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These

include the right to:

• Know what categories of personal information we collect and how we use it;

• Request access to the specific personal information we have collected about you;

• Request deletion of your personal information, subject to certain exceptions;

• Correct inaccurate personal information;

• Opt out of the sale or sharing of your personal information; and

• Limit the use and disclosure of sensitive personal information.

We do not sell or share personal information as those terms are defined under the

CCPA/CPRA.

To exercise any of these rights, please contact us at help@clevelandpa.com. We will

verify your request consistent with applicable law and respond within the required time

period. You will not be discriminated against for exercising your privacy rights.

California Online Privacy Protection Act (CalOPPA)

Pursuant to CalOPPA, we agree that users can visit our site anonymously and we will

add a link to this privacy policy on our home page or the first significant page after

entering our website. Any changes to this Privacy Policy will be published on our privacy

policy page.

If you are a California resident, once a year and free of charge, you have the right to

obtain from us: information about what data we disclose to third-party marketers, and

the names and addresses of each third-party we disclose your personal data to.

If you are a California resident under the age of 18, you have the right to request that

we remove any data that you publicly post on our Website. Note that we may not be

able to completely remove that data from our systems.

You may use the contact information listed above to make such requests.

GDPR Compliance and Privacy Shield Notice

To comply with the European Union’s General Data Protection Regulation (“GDPR”), we

confirm that we have lawful grounds for processing the information we collect from you

and a legitimate interest to respond to user inquiries. At any time, you may request that

your information be deleted or edited. No sensitive personal data is collected. To the

best of our ability, we have researched and concluded that all third-party data

processors we use have advised us they are compliant with the General Data

Protection Regulations as well.

Our Website is hosted by servers located in the United States. To protect the transfer of

personal data from the European Union, we rely on the EU-U.S. Data Privacy

Framework and, where applicable, Standard Contractual Clauses (SCCs) approved by

the European Commission. If you reside in the EU, we collect and transfer your

personal data to the U.S. only with your consent, to perform a contract with you, or to

fulfill a compelling legitimate interest of [Business Name]. Whenever appropriate and

feasible, we also enter into data processing agreements with our vendors to further

safeguard your privacy.

Legal Basis for Storage of Data Collected under GDPR

• Art. 6(1) lit. (a) of the GDPR serves as the legal basis for processing data for

which we have obtained your consent to process.

• Art. 6(1) lit. (b) of the GDPR serves as the legal basis for processing your

personal data when it is necessary to fulfill a contract or a contract-like

relationship with you.

• Art. 6(1) lit. (c) of the GDPR serves as the legal basis for processing your

personal data to fulfill a legal obligation.

• Art. 6(1) lit. (f) of the GDPR serves as the legal basis for processing your

personal data when it is necessary to safeguard our or a third-party’s legitimate

business interests, or your fundamental rights, freedoms, or interests that do not

require the protection of your personal data.

Third Party Links Are Not Covered by This Policy

 If we provide links to third-party websites, please note that any information collected on

those websites is not covered by this Privacy Policy. If you click on a link and access

another website, this Privacy Policy does not attach. By using our Website, you

acknowledge and agree that we are not responsible for the policies or practices of any

third-parties. You should review the privacy policies of each individual website you visit.

Jurisdiction and Applicable Law

The servers and parties that make this Website available are located within the United

States. Any matters relating to the Website will be governed by the laws of the United

States and the State of Ohio, as well as the General Data Protection Regulation

(GDPR), as it applies to residents of the European Union.

Updates and Changes to Privacy Policy

The terms of this Privacy Policy may change from time to time. Please refer back to this

policy regularly. By accessing and using this Website, you agree to any such changes

we make to this Privacy Policy.

Contact Information

Please read and review this Privacy Policy carefully. If you have any questions about

this policy, your rights herein, or would like to review, update, or delete your information

from our database, please contact us at:

help@clevelandpa.com

1481 Elbur Ave. Lakewood, Ohio 44107